Frequently Asked Questions
Everything you need to know about your Kaleidos beauty journey.
Does Kaleidos Makeup ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are Kaleidos products cruelty-free and vegan?
Absolutely. We are a 100% cruelty-free brand. The vast majority of our products are also vegan; please check the specific product page for a full ingredient list.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
Due to the nature of cosmetic products and for hygiene reasons, we can only accept returns on unopened and unused items within 14 days of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options depending on your shipping destination.
What should I do if my palette arrives damaged?
Please contact our customer support team immediately at [email protected] with your order number and photos of the damaged items so we can arrange a replacement.